Frequently Asked Questions
Here are quick answers to the questions customers ask most. If you still need help, contact Jill.
Shipping & Orders
How quickly will my order be processed?
Orders are typically processed and prepared for shipment within 2 days.
What happens if Jill is away?
If Jill is away and unable to fulfill orders, the online store will be temporarily unavailable. Orders will not be accepted during those closures.
How much does shipping cost?
Available shipping methods, costs, and estimated delivery times are shown at checkout. Orders of $50 or more qualify for free shipping.
Where can I find complete shipping information?
Read the full Shipping policy.
Returns
How long do I have to request a return?
Return requests must be initiated within 15 days of receiving your order.
How do I start a return?
Reply directly to your order confirmation email or use the Contact page. Include your order number and the email used for the purchase.
Can I return an item by mail or in person?
Yes. Returns may be completed by mail or in person at Hustle & Heart after contacting Jill and receiving return instructions.
Where can I find the complete return policy?
Read the full Refund policy.
Shopping & Contact
How can I find the right gift?
Use the Gift Finder to shop by recipient, occasion, or vibe.
Where is Hustle & Heart?
2141 Boston Rd, Suite G, Wilbraham, MA 01095. Visit the Contact page for directions.
How can I contact Jill?
Use the Contact page, or reply directly to your order confirmation email if your question is about an existing order.